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WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Here are answers to some of the most common inquiries we receive.
ZYN Nicotine Pouches are a new way to enjoy nicotine. They’re smoke-free, spit-free and hands-free. ZYN comes in a variety of flavors and strengths, and requires no refills or batteries to provide the ultimate experience in nicotine satisfaction. ZYN is intended for adult (21+) use only.
ZYN is for adult nicotine consumers 21+ only. We take the issue of underage usage extremely seriously, which is why we require all new visitors to go through a strict age verification process before entering our website. If you do not currently use nicotine, ZYN is not for you.
If you use nicotine and would like to quit, please click here.
In addition to nicotine salt, ZYN contains only food-grade ingredients. These include a granulation agent, fillers, pH balancers, sweeteners and flavorings. Here’s a more detailed breakdown:
ZYN is produced in both Kentucky and Sweden at Swedish Match factories.
Every can of ZYN is designed to have a child-resistant feature. To open, break the perforation of the side label, twist the lid to align the top and bottom arrows on the can, and lift off the lid.
Dispose of used pouches responsibly in your household or public waste container, and in accordance with local regulations.
ZYN is a convenient way to enjoy nicotine without the smoke or spit. It can be used as an alternative to smoking or dipping, but for those consumers concerned about the health effects of smoking or dipping, the best thing to do is quit.
Nicotine is commercially available in different forms. ZYN uses a nicotine salt that is more stable than the nicotine used in some e-cigs, vaping, and liquids, which must be artificially protected from oxygen.
Less than 1 calorie per pouch.
The amount of sodium in one ZYN pouch contains less than 10mg per pouch or less than 0.5% of daily recommended value based on a 2,000 calorie per day diet.
One ZYN pouch contains less than 1% of the daily recommended carbohydrate allowance, based on a 2,000 calorie per day diet.
Nope, it's lactose free.
The short answer is yes — ZYN is gluten-free. The FDA has established a gluten limit of fewer than 20 parts per million (ppm) for foods that carry the label "gluten-free." The gluten level in ZYN pouches have been tested and shown to be less than 20 parts per million (ppm) per pouch. However, you should talk to your doctor before making decisions about using any unfamiliar gluten-free products.
ZYN pouches do not contain any animal products. ZYN is not third party certified as a vegan product.
One ZYN pouch weighs approximately 0.4 grams.
Before travelling, please check the local regulations of your travel country and/or destination.
Enjoying ZYN is easy. Simply open the child-resistant lid and place one pouch between your upper lip and gum for up to one hour of real nicotine satisfaction. When finished, dispose of pouches responsibly.
No, ZYN nicotine pouches are single use only and should never be reused.
Enjoy ZYN any time before the “best before” date printed on the bottom of every can, as the flavor and nicotine experience might be reduced after that date.
Nope, refrigeration isn't necessary. ZYN should be stored at normal room temperature and humidity. High temperatures or high humidity over extended periods of time could reduce ZYN's performance.
ZYN Nicotine Pouches are available in two nicotine strengths: 3 milligrams and 6 milligrams.
There are ten ZYN varieties available nationwide: Chill, Cinnamon, Citrus, Coffee, Cool Mint, Menthol, Peppermint, Smooth, Spearmint and Wintergreen. Not all products are available in all locations.
Every can of ZYN contains 15 nicotine pouches.
While using ZYN, you may naturally swallow saliva. However, the pouch itself should not be swallowed.
No problem. Just follow these simple steps and we’ll email your password to you.
If you receive a message telling you your email address or password has been entered incorrectly, try again.
If you still can’t log in, call 1-855-YOUR-ZYN or email info.us@zyn.com. A member of our team will get back to you shortly.
To register, you must be 21 years of age or meet the legal age requirements as dictated by state or local law. Make sure the information you submitted during registration is correct. If you're still having issues after that, you can print this PDF and follow the instructions.
You can still access our site through a public computer with internet access.
Sure thing. There are a few different ways to opt out:
If opting out, please provide us with your name and email address so we can remove you from our mailing list.
Check out our Privacy Policy for details.
If some of the images are not appearing on the site, please open the site in one of the following supported browsers:
ZYN Rewards is your chance to earn rewards for every can of ZYN you enjoy. Scan the QR code on the back of your can, collect points, and claim your rewards. Watch the step-by-step video here.
You are automatically enrolled once you enter the first reward code here.
We encourage adults 21+ who currently use ZYN Nicotine Pouches to sign up for a personal account on ZYN.com and start earning their rewards!
Yes, only if each person has their own individual account on ZYN.com. Any adult 21+ who currently uses ZYN Nicotine Pouches can join ZYN Rewards by visiting ZYN.com.
No, each account can only be registered under one name and each code can only be redeemed one time.
Scan the QR code on the back of your can with a smart phone or tablet camera. Then, click the pop-up link that directs you to the ZYN Rewards site. Once logged in, you’ll receive 15 points. Select “Remember Me” to save your log in credentials. Enter up to 60 codes per month and look out for special offers.
You cannot purchase points directly. You can only earn points by scanning the QR code or manually entering your codes.
Your current points balance can be found in the points display box on ZYN.com/Rewards, or in the upper, right corner of the website for easy reference. You can also view your points balance and reward history in My Account.
You can view/edit your account information and review your reward points history in My Account.
You can enter up to 60 codes per month.
Sure, no problem! Below every QR code is a string of letters and numbers. (It’s the same code as the QR Code.) Simply log into ZYN.com on your desktop computer, go to the ZYN Rewards page, type your code in the allotted space, and hit the button with the arrow to submit. Keep in mind that codes contain both uppercase and lowercase letters.
When entering multiple codes, you should only have to log in when you scan your first code — all subsequent scans should bypass the login page.
However, our website does time out after 15 minutes of inactivity. So if it’s been more than 15 minutes since your last scan, you’ll have to log in again.
(Tip: Allowing your browser to save your credentials makes the login process remarkably easier.)
Simply flip your can over and peel the back label where indicated — you should see 16- or 11-digit code. Log into your ZYN.com account (if you aren’t already), visit the ZYN Rewards page, and enter your code where indicated. Keep in mind that codes contain both uppercase and lowercase letters. Some of the most often confused letters and numerals include: Cc; Pp; Oo; Ss; Uu; Vv; Ww; Xx; 0(numeral) and O(uppercase “o”); and I(uppercase “i”) and l(lowercase “L”).
Reminder: Codes can only be entered for points one time. If you’re manually entering codes, keep in mind — codes contain both uppercase and lowercase letters.
If you’ve double-checked the above and your code still isn’t working — or you have other questions about Rewards — please contact Consumer Care here.
Yep! As long as you enter your code correctly and hit the button with the arrow (submit), your points will be automatically added to your account.
No worries! Just enter the code as it appears on your can. If your code only features uppercase letters, only enter uppercase letters.
Great question! YES. We have a system in place to identify fraudulent behavior. However, if you feel your code was somehow stolen, please contact Consumer Care here.
Your points will only expire if you go 6 months without redeeming any codes. See the full Terms and Conditions to learn more.
No, points can only be redeemed for rewards at ZYN.com/Rewards.
To redeem your points for the reward of your choice, simply add the item to your cart, confirm your shipping information, and submit your order. Then, we’ll deliver it right to your door!
No, shipping is always free!
No, limited-edition ZYN apparel and other reward items will be updated periodically to ensure a fresh reward selection.
There are no current limits on how many rewards you can claim, however, program limits and item availability are subject to change at any time. See the full Terms and Conditions to learn more.
You'll receive an e-gift card by email with an activation code and instructions on how to start using it. It may take up to one week for this email to arrive.
Yes, after you place a reward order, you’ll receive an email confirming that your order has been placed. Then, we’ll send you another email that includes tracking information once your order has shipped. Tracking information is not available for P.O. box orders.
Yes, but please note that delays in order fulfillment may occur when shipping to a P.O. box. We recommend shipping to a street address for quickest delivery.
If you order a larger reward item and the package is too large to fit in your P.O. box, it will usually be held at that Post Office location for you to pick up. It’s always a good idea to check with your local Post Office for more information on their specific policies.
The processing time for ZYN Rewards items varies, but it typically takes 4 to 6 weeks from the date of redemption. We appreciate your patience as we work to ensure that your rewards are delivered promptly. If you have any concerns about the status of your reward after the specified timeframe, please contact our Consumer Care team.
Please Contact Us for help!
Club 3|6 is ZYN’s exclusive club for our most engaged Rewards members. If you are selected to become a Club 3|6 member, you can expect a little more: more rewards, more experiences, and more of the VIP treatment you deserve.
Club 3|6 members have early access to premium perks and unforgettable experiences, from special discounts and limited-edition items to concert tickets, special events, surprises, and more.
Only our most engaged Rewards members make the cut. Members are selected because we appreciate how engaged they are, from opting in to emails and direct mail to taking surveys. It’s a token of appreciation for their continuous engagement with our brand!
No. At Club 3|6, either you’re in or you’re not. Once you become a member, just log in as you normally would and look for the Club 3|6 page. Club 3|6 content is only visible to Club 3|6 members.
There are no annual or monthly fees to be a member. While you will have the opportunity to spend your ZYN Rewards points on special items and experiences, membership is free.
If you are selected for membership, as long as you remain an actively engaged ZYN Rewards member, you are a member. Just keep doing what you’re doing!
If you are selected for membership, you will receive a welcome email and direct mailer. Just make sure you've opted in to receive email and direct mail from us in your communication preferences. Additionally, the exclusive Club 3|6 content will become visible when you log in to the website.
The online ZYN Store has suspended its operations. We are sorry, the difficult decision has been made to no longer offer ZYN products online. Moving forward, ZYN will only be available through local distribution. If you are still unable to find it, please contact your favorite retailer and ask them to order.
We’ve partnered with more than 100 organizations that help provide people with a sense of home, wellbeing and opportunity for a vibrant future.
All organizations fall under one of the four categories:
Increasing Access to Housing: providing people with homes and a sense of community.
Our partners bring positive change to communities in the United States.
All funds raised by We Care by ZYN through ZYN Rewards are equally distributed among each of our partners.
We are committed to donating $3M on an annual basis.
We’re always looking for new organizations to support. Currently, we only support 501(c)(3) organizations that positively impact hunger/poverty, sustainability, education, diversity and economic development. The charitable organization must serve/benefit those who are age of 21+. If your organization meets the criteria, please send a brief description of your organization and link to your website to our Consumer Care team.
We Care by ZYN works with a local Community Foundation to distribute grants to charities throughout the world. So, while we are not classified as a 501(c)(3) organization, we are committed to supporting organizations with this classification.
ZYN website registrants can contact us here and all other questions should be directed to 1-855-YOUR ZYN or info.us@zyn.com
For media inquiries in the United States, we invite you to visit our media contact page, accessible via this link: https://www.pmi.com/media-center. Inquiries from journalists can be submitted directly to Matthew.Sheaff@smpmi.com and Joshua.Townsend@PMI.com, while all other inquiries require submission via the online form below.
