WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Here are answers to some of the most common inquiries we receive.
ZYN Nicotine Pouches are a fresh way to enjoy nicotine. They're smoke-free, spit-free and hands-free. ZYN comes in a variety of flavors and strengths, can be used anywhere and requires no refills or batteries to provide the ultimate in nicotine satisfaction. ZYN is intended for adult (21+) use only.
ZYN is for adult nicotine consumers 21+ only. We take the issue of underage usage extremely seriously, which is why we require all new visitors to go through a strict age verification process before entering our website. If you do not currently use nicotine, ZYN is not for you.
If you use nicotine and would like to quit, please click here.
In addition to nicotine salt, ZYN contains only food-grade ingredients. These include a granulation agent, fillers, pH balancers, sweeteners and flavorings. Here's a more detailed breakdown:
ZYN is produced in both Kentucky and Sweden at Swedish Match factories.
Every can of ZYN is produced and sold with a certified child resistant safety lid - the first of its kind in the industry. To open, break perforation of the side label, twist the lid to align the top and bottom arrows on the can and lift off the lid.
ZYN is a convenient and discreet way to enjoy nicotine without the smoke or spit. It can be used as an alternative to smoking or dipping, but for those consumers concerned about the health effects of smoking or dipping, the best thing to do is quit.
If you smoke or dip and would like to quit, please click here.
The FDA has recognized that there is a continuum of risks related to different methods of nicotine consumption and that there may be less harmful ways to get nicotine. ZYN contains pharmaceutical-grade nicotine and other food-grade ingredients. The FDA requires ZYN to have the following warning: "This product contains nicotine. Nicotine is an addictive chemical."
Nicotine exists in different forms in nature and is commercially available in different forms as well. ZYN uses the same nicotine salt form found in nature, making it more stable than e-cigs, vaping, and liquids, which use other forms of nicotine and must be artificially protected from oxygen.
Less than 1 calorie per pouch.
The amount of sodium in one ZYN pouch contains less than 10mg per pouch or less than 0.5% of daily recommended value based on a 2,000 calorie per day diet.
One ZYN pouch contains less than 1% of the daily recommended carbohydrate allowance, based on a 2,000 calorie per day diet.
Nope, it's lactose free.
The short answer is yes — ZYN is gluten-free. The FDA has established a gluten limit of fewer than 20 parts per million (ppm) for foods that carry the label "gluten-free." The gluten level in ZYN pouches have been tested and shown to be less than 20 parts per million (ppm) per pouch. However, you should talk to your doctor before making decisions about using any unfamiliar gluten-free products.
One ZYN pouch weighs approximately 0.4 grams.
Enjoying ZYN is easy. Simply open the child-resistant lid and place one pouch between your upper lip and gum for up to one hour of real nicotine satisfaction. When finished, dispose of pouches responsibly.
For the freshest possible experience, enjoy ZYN any time before the "best before" date printed on the bottom of every can. There's no risk or harm in using ZYN after the "best before" date, but the flavor and nicotine experience might be reduced.
Nope, refrigeration isn't necessary. ZYN should be stored at normal room temperature and humidity. High temperatures or high humidity over extended periods of time could reduce ZYN's performance.
Every flavor of ZYN comes in two levels of satisfaction: 3 mg for fresh nicotine satisfaction and 6 mg for even more nicotine enjoyment.
ZYN Nicotine Pouches are available in seven flavors (Cool Mint, Peppermint, Wintergreen, Spearmint, Cinnamon, Coffee, and Citrus) and two unflavored varieties (Smooth and Chill).
Every can of ZYN contains 15 tobacco-free nicotine pouches.
The nicotine and other food-grade ingredients found in ZYN are not harmful to adults if consumed in small quantities.
You can find ZYN at a retailer near you by using our convenient Store Locator.
No problem. Just follow these simple steps and we’ll email your password to you.
If you receive a message telling you your email address or password has been entered incorrectly, try again.
If you still can't log in, go to the Contact Us link in the top left menu and send us a message. A member of our team will get back to you shortly.
To register, you must be 21 years of age or meet the legal age requirements as dictated by state or local law. Make sure the information you submitted during registration is correct. If you're still having issues after that, you can print this PDF and follow the instructions.
You can still access our site through a public computer with internet access.
Sure thing. There are a few different ways to opt out:
If opting out, please provide us with your name and email address so we can remove you from our mailing list.
Check out our Privacy Policy for details.
If some of the images are not appearing on the site, please open the site in one of the following supported browsers:
ZYN Rewards is your chance to earn rewards for every can of ZYN you enjoy. Scan the QR code on the back of your can, collect points, and claim your rewards. Watch the step-by-step video here.
You are automatically enrolled once you enter the first reward code here.
We encourage adults 21+ who currently use ZYN Nicotine Pouches to sign up for a personal account on ZYN.com and start earning their rewards!
Yes, only if each person has their own individual account on ZYN.com. Any adult 21+ who currently uses ZYN Nicotine Pouches can join ZYN Rewards by visiting ZYN.com.
No, each account can only be registered under one name and each code can only be redeemed one time.
Scan the QR code on the back of your can with a smart phone or tablet camera. Then, click the pop-up link that directs you to the ZYN Rewards site. Once logged in, you’ll receive 15 points. Select “Remember Me” to save your log in credentials. Enter up to 60 codes per month and look out for special offers.
You cannot purchase points directly. You can only earn points by scanning the QR code or manually entering your codes.
Your current points balance can be found in the points display box on ZYN.com/Rewards, or in the upper, right corner of the website for easy reference. You can also view your points balance and reward history in My Account.
You can view/edit your account information and review your reward points history in My Account.
You can enter up to 60 codes per month.
Sure, no problem! Below every QR code is a string of letters and numbers. (It’s the same code as the QR Code.) Simply log into ZYN.com on your desktop computer, go to the ZYN Rewards page, type your code in the allotted space, and hit the button with the arrow to submit. Keep in mind that codes contain both uppercase and lowercase letters.
When entering multiple codes, you should only have to log in when you scan your first code — all subsequent scans should bypass the login page.
However, our website does time out after 15 minutes inactivity. So if it’s been more than 15 minutes since your last scan, you’ll have to log in again.
(Tip: Allowing your browser to save your credentials makes the login process remarkably easier.)
Simply flip your can over and peel the back label where indicated — you should see 16- or 11-digit code. Log into your ZYN.com account (if you aren’t already), visit the ZYN Rewards page, and enter your code where indicated. Keep in mind that codes contain both uppercase and lowercase letters. Some of the most often confused letters and numerals include: Cc; Pp; Oo; Ss; Uu; Vv; Ww; Xx; 0(numeral) and O(uppercase “o”); and I(uppercase “i”) and l(lowercase “L”).
Reminder: Codes can only be entered for points one time. If you’re manually entering codes, keep in mind — codes contain both uppercase and lowercase letters.
If you’ve double-checked the above and your code still isn’t working — or you have other questions about Rewards — please contact Consumer Care here.
Yep! As long as you enter your code correctly and hit the button with the arrow (submit), your points will be automatically added to your account.
No worries! Just enter the code as it appears on your can. If your code only features uppercase letters, only enter uppercase letters.
QR code cans will start taking over shelves throughout the remainder of 2023. We anticipate all varieties will be transitioned before the end of the year.
Great question! YES. We have a system in place to identify fraudulent behavior. However, if you feel your code was somehow stolen, please contact Consumer Care here.
Your points will only expire if you go 6 months without redeeming any codes. See the full Terms and Conditions to learn more.
No, points can only be redeemed for rewards at ZYN.com/Rewards.
To redeem your points for the reward of your choice, simply add the item to your cart, confirm your shipping information, and submit your order. Then, we’ll deliver it right to your door!
No, shipping is always free!
No, limited-edition ZYN apparel and other reward items will be updated periodically to ensure a fresh reward selection.
There are no current limits on how many rewards you can claim, however, program limits and item availability are subject to change at any time. See the full Terms and Conditions to learn more.
You'll receive an e-gift card by email with an activation code and instructions on how to start using it. It may take up to one week for this email to arrive.
Yes, after you place a reward order, you’ll receive an email confirming that your order has been placed. Then, we’ll send you another email that includes tracking information once your order has shipped.
Yes, if you order a larger reward item and the package is too large to fit in your P.O. box, it will usually be held at that Post Office location for you to pick up. It’s always a good idea to check with your local Post Office for more information on their specific policies.
The processing time for ZYN Rewards items varies, but it typically takes 4 to 6 weeks from the date of redemption. We appreciate your patience as we work to ensure that your rewards are delivered promptly. If you have any concerns about the status of your reward after the specified timeframe, please contact our Consumer Care team.
Please Contact Us for help!
Please Contact Us for help!
Please review our Shipping or Contact Us pages.
Unfortunately, we do not offer exchanges. Please carefully review product details, including strength and flavor, before placing your order. If you have specific questions about a product, feel free to reach out to our Consumer Care team for assistance.
Sales and Use Taxes
We are required to collect and remit sales or use taxes in the following states. Remittance of any taxes on orders shipped to other states is the responsibility of the purchaser.
Where applicable, taxes are paid by LVPenn Sales, LLC.
Excise Taxes
As you may know, certain states have recently begun to impose excise taxes on products sold by online retailers. Beginning July 1, 2023, ZYN will begin collecting excise taxes on your purchases as required by law. Please note that such excise taxes are in addition to applicable sales or use taxes, if any.
Indiana
The State of Indiana imposes an excise tax on all alternative nicotine products sold by online retailers to Indiana customers. The excise tax is calculated at a rate of $0.40 per ounce based upon the product weight as listed by the manufacturer. Please note that this excise tax is in addition to the Indiana sales/use tax already imposed on alternative nicotine products sold to Indiana customers. For more details on the Indiana excise tax, review the law here.
General Policies
Delivery times are based on the shipping order cutoff time and are subject to payment approval. All delivery times, except Saturday, are based on business days (Monday – Friday) and exclude holidays. Special considerations may incur additional delivery times; see our shipping terms for further details.
Delivery Methods
PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available.
State Restrictions
Due to state regulations, we do not ship any ZYN products to Maine, Maryland, Utah, or Vermont, and we do not ship any flavored ZYN products to Massachusetts.
Alaska & Hawaii
Expedited delivery options to Alaska and Hawaii are available for an additional charge. See shipping prices above for further information.
California
While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.
Delaware
While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:
We do not sell our products to anyone under the age of 21. We use non-affiliated third-party companies to verify that you are who you say you are and to confirm that you are 21 or older.
Our age verification solutions use multiple trusted data sources containing billions of public records to return an age validation based on the personal information you submit. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions.
Access to public records allows the age verification software to validate the information you provide and, in some cases, depending on the nature of your purchase, to present a series of multiple-choice questions based on non-credit related (“out-of-wallet”) historical facts about you. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that generally would not be found in your wallet if lost or stolen.
Our age verification system’s secure 256-bit encryption technology ensures the safe delivery of the information you provide online. In addition, our age verification partner does not store your sensitive personal information or share (or sell) any data with other third parties. This practice assures you that unauthorized parties cannot gain access to your sensitive personal information.
A small percentage of shoppers may not be verifiable due to limited availability of publicly available information in the age verification databases. If this happens, we will attempt to contact you via phone and email to verify your age. We typically require a copy of your driver’s license or some other form of government issued ID that verifies your date of birth.
Our age verification software is based solely on U.S. records and therefore verification of individuals residing outside the U.S. is unavailable unless you are using a military address outside the U.S. Individuals in all other countries will be subject to our manual review process described in the previous section.
We’ve partnered with more than 100 organizations that help provide people with a sense of home, wellbeing and opportunity for a vibrant future.
All organizations fall under one of the four categories:
Increasing Access to Housing: providing people with homes and a sense of community.
Our partners bring positive change to communities both locally and around the world.
All funds raised by We Care by ZYN are equally distributed among each of our partners.
We are committed to donating $5M on an annual basis.
We’re always looking for new organizations to support. Currently, we only support 501(c)(3) organizations that positively impact hunger/poverty, sustainability, education, diversity and economic development. If your organization meets the criteria, please send a brief description of your organization and link to your website to our Consumer Care team.
We Care by ZYN works with a local Community Foundation to distribute grants to charities throughout the world. So, while we are not classified as a 501(c)(3) organization, we are committed to supporting organizations with this classification.
The ZYN10 Challenge is only for adults 21+ who currently use nicotine. All eligible adults interested in participating in the program will be required to go through a strict age verification process before they access the website. This program is not intended for adults who currently do not use nicotine.
This program is for new registrants only. We appreciate current ZYN.com registrants’ support and enthusiasm, but this wouldn’t be much of a challenge for them.
Eligible consumers can only take the challenge once.
Delivery times are based on the shipping order cutoff time and are subject to payment approval. All delivery times, except Saturday, are based on business days (Monday – Friday) and exclude holidays. Special considerations may incur additional delivery times; see our shipping terms for further details.
Delivery Methods:
PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available.
Click the Contact Us link in the top left menu and share any comments, questions or concerns you may have.
For media inquiries in the United States, we invite you to visit our media contact page, accessible via this link: https://www.pmi.com/media-center. Inquiries from journalists can be submitted directly to Travis.Parman@PMI.com and Joshua.Townsend@PMI.com, while all other inquiries require submission via the online form below.
