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Here are answers to some of the most common
inquiries we receive.

ZYN Basics

What is ZYN?
ZYN Nicotine Pouches are a fresh way to enjoy nicotine. They're smoke-free, spit-free and tobacco-free. ZYN comes in a variety of flavors and strengths, can be used anywhere and requires no refills or batteries to provide the ultimate in nicotine satisfaction. ZYN is intended for adult (21+) use only.

Who is ZYN for?
ZYN is for adult tobacco and nicotine consumers 21+ only. We take the issue of underage usage extremely seriously, which is why we require all new visitors to go through a strict age verification process before entering our website. If you do not currently use tobacco or nicotine, ZYN is not for you.

If you use tobacco or nicotine and would like to quit, please visit BeTobaccoFree.gov.

Does ZYN contain tobacco?
Nope! ZYN is a tobacco-free nicotine product. The nicotine salt used in ZYN is derived from tobacco leaves, but once the salt is extracted, no part of the leaf remains.

What’s in the pouch?
In addition to nicotine salt, ZYN contains only food-grade ingredients. These include a granulation agent, fillers, pH balancers, sweeteners and flavorings. Here's a more detailed breakdown:
  • NICOTINE SALT (Nicotine bitartrate dihydrate) Salt extracted from tobacco leaves used to deliver nicotine satisfaction.
  • STABILIZERS (Hydroxypropyl cellulose) A plant-based food additive used to maintain pouch consistency.
  • FILLERS (Micro crystalline cellulose, maltitol, and gum arabic) Ingredients used to add bulk to each pouch. Commonly found in chewing gum.
  • pH ADJUSTERS (Sodium carbonate and sodium bicarbonate) Minerals used in baked goods to help adjust pH levels.
  • SWEETENERS (Acesulfame K) Sugar substitute often used in beverages and confections as a flavor enhancer.
  • FLAVORINGS (Food-grade flavorings) Natural additives used to enhance the taste of each pouch.

Where is ZYN produced?
ZYN is produced in both Kentucky and Sweden at Swedish Match factories.

How do I open the can?
Every can of ZYN is produced and sold with a certified child resistant safety lid - the first of its kind in the industry. To open, break perforation of the side label, twist the lid to align the top and bottom arrows on the can and lift off the lid.

Will ZYN help me quit smoking?
ZYN is a convenient and discreet way to enjoy nicotine without the smoke or spit. It can be used as an alternative to smoking or dipping, but for tobacco consumers concerned about the health effects of tobacco use, the best thing to do is quit.

If you use tobacco or nicotine and would like to quit, please visit BeTobaccoFree.gov.

Are ZYN products safer than cigarettes?
The FDA has recognized that if there is a continuum of risk with tobacco products, there may be less harmful ways to get nicotine. ZYN is tobacco-free and contains nicotine. The FDA requires ZYN to have the following warning: "This product contains nicotine. Nicotine is an addictive chemical."

How is the nicotine salt used in ZYN different from the nicotine used in e-cigs, vaping and liquids?
Nicotine exists in different forms in nature and is commercially available in different forms as well. In nature, the salt form protects nicotine in tobacco leaves from oxidation — the process which causes natural products to expire. ZYN uses the same salt form found in nature, making it more stable than e-cigs, vaping and liquids, which use other forms of nicotine and must be artificially protected from oxygen.

How many calories are in a pouch of ZYN?
Less than 1 calorie per pouch.

Does ZYN contain sodium?
The amount of sodium in one ZYN pouch contains less than 10mg per pouch or less than 0.5% of daily recommended value based on a 2,000 calorie per day diet.

Does ZYN contain carbs?
One ZYN pouch contains less than 1% of the daily recommended carbohydrate allowance, based on a 2,000 calorie per day diet.

Does ZYN contain lactose?
Nope, it's lactose free.

Is ZYN gluten free?
The short answer is yes — ZYN is gluten-free. The FDA has established a gluten limit of fewer than 20 parts per million (ppm) for foods that carry the label "gluten-free." The gluten level in ZYN pouches have been tested and shown to be less than 20 parts per million (ppm) per pouch. However, you should talk to your doctor before making decisions about using any unfamiliar gluten-free products.

How much does a pouch of ZYN weigh?
One ZYN pouch weighs approximately 0.4 grams.

Using ZYN

How do you use ZYN?
Enjoying ZYN is easy. Simply open the child-resistant lid and place a pouch between your upper lip and gum for up to one hour of real nicotine satisfaction. When finished, dispose of pouches responsibly.

Does ZYN ever expire?
For the freshest possible experience, enjoy ZYN any time before the "best before" date printed on the bottom of every can. There's no risk or harm in using ZYN after the "best before" date, but the flavor and nicotine experience might be reduced.

Does ZYN need to be refrigerated?
Nope, refrigeration isn't necessary.

What do the different MG levels mean?
Every flavor of ZYN comes in two levels of satisfaction: 3 mg for fresh nicotine satisfaction and 6 mg for even more nicotine enjoyment.

How many flavors of ZYN are there?
ZYN Tobacco-Free Nicotine Pouches are available in six flavors: Cool Mint, Peppermint, Wintergreen, Spearmint, Cinnamon and Coffee.

How many pouches are in a can?
Every can of ZYN contains 15 tobacco-free nicotine pouches.

Is it okay to swallow my saliva when using ZYN?
The nicotine and other food-grade ingredients found in ZYN are not harmful to adults if consumed in small quantities.

Finding ZYN

Where can I buy ZYN?
You can find ZYN at a retailer near you by using our convenient Store Locator.

What if ZYN isn't available in my area?
You can purchase ZYN online by visiting http://www.northerner.com/us/nicotine-pouches/zyn.

Website & Account

I forgot my password. What should I do?
No problem. Just follow these simple steps and we’ll email your password to you.
  1. Go to the login page and click Forgot Password?
  2. Enter your email address and hit SUBMIT.
  3. Check your inbox. You should have an email from us with your password.
I've entered my login information and can't get into the site. What should I do?
If you receive a message telling you your email address or password has been entered incorrectly, try again.

If you still can't log in, go to the Contact link in the top right menu and send us a message. A member of our team will get back to you shortly.

My age can't be verified. What can I do?
To register, you must be 21 years of age or meet the legal age requirements as dictated by state or local law. Make sure the information you submitted during registration is correct. If you're still having issues after that, you can print this PDF and follow the instructions.

What if I don't own a computer?
You can still access our site through a public computer with internet access.

Can I opt out of receiving emails in the future?
Sure thing. There are a few different ways to opt out:
  1. Click the MY ACCOUNT link in the top left menu, then click on the SUBSCRIPTIONS tab and select "No" under the email section.
  2. Email us at info@smna.com. It may take up to 10 business days to process your request.
  3. Send a written request to:
    Swedish Match North America LLC
    PO Box 22915
    Owensboro, KY 42304-2915
If opting out, please provide us with your name and email address so we can remove you from our mailing list.

How is my privacy protected?
Check out our Privacy Policy for details.

I’m having some problems viewing the images and messages on this site. What is causing this issue?
If some of the images are not appearing on the site, please open the site in one of the following supported browsers:
  • Internet Explorer 11+ or Edge 12+ (WIN)
  • Firefox 40+ (WIN/MAC)
  • Safari 9+ (MAC)
  • Google Chrome 50+ (WIN/MAC)

Don't see your question?

Click the Contact link in the top right menu and share any comments, questions or concerns you may have.